
The amount of compensation that water companies pay their customers for failures has had to be increased
We outline who qualifies.
Is low water pressure making your showers a pain? If your water company doesn't fix the issue, you could be eligible for much higher compensation under new government regulations designed to address low service standards and supply problems.
Increases to the Guaranteed Service Standard Scheme will increase customer compensation for water companies that have failed them by up to ten times.
Consumers who experience problems like persistently low water pressure and missed appointments will automatically be compensated more.
Awful April's price increases have resulted in customers facing water bills that are up to 47% higher this year.
Consumer compensation will double from £1,000 to £2,000 for those who experience serious problems like flooding. In the meantime, households with continuously low water pressure will be automatically eligible for up to £250, which is a significant increase from the previous compensation rate of only £25.
Customers will receive £50 in compensation for intermittent low water pressure up to five times annually.
Compensation will increase from £20 to £40 for improperly made appointments. When appointments are missed, the redress amount rises from 20 to 50.
Complaints that are not promptly resolved will now result in a 40 payout instead of the previous 20.
The amount of compensation will increase from 20 to 50 if less than 48 hours' notice is given for a planned supply interruption lasting more than four hours.
In addition, water companies will be required to pay up to 80 if they neglect to read a water meter at least once every 13 months and offer compensation if they do not install a meter upon request, equal to the fees owed from the date charging by volume should have begun until the meter is installed.
Eligible customers won't need to do anything because their respective water companies will automatically credit their accounts with the money they paid.
In an effort to fairly compensate households for subpar service, the action represents the first increase in compensation rates in 25 years and brings payments into line with inflation.
According to Environment Secretary Steve Reed, "Too many water companies are disappointing their customers with low water pressure, poor water supply, and leaking pipes."
"Water companies are being held accountable by the government by being forced to return money to the people's pockets when they fail their customers.
Water companies and the government are collaborating to broaden the scope of situations that will result in compensation payments. Later this year, compensation will be implemented for customers who are asked to boil their water because the supply is contaminated.
The new guidelines, which are part of the Guaranteed Standards Scheme, establish a standard for customer service in the water industry.
These include managing the risk of sewer flooding, promptly restoring the water supply after an interruption, and answering written complaints.
This is part of the government's efforts to reduce sewage spills and draw in investment. Other measures include outlawing bonuses for executives of six polluting water companies and tightening regulations to ensure that those who cover up their crimes face two-year prison sentences.
Ofwat CEO David Black stated: "We applaud these advancements in customer payments and guaranteed standards.
"When standards are not met, customers may face significant stress and inconvenience due to issues like low pressure, supply interruptions, or sewer flooding. Payment amounts should reflect the disruption to their lives."
"These recent modifications are an additional measure to ensure that consumers are safeguarded in the event that businesses make mistakes.
The government's website lists all of the reasons why water companies will be required to provide compensation.
Leave a comment on: If you're having issues with your water supply, you may be eligible for up to 2,000 pounds